The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.
Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).
Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.
If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!
ResidentPortal App Features:
• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print
Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.
• You can now view and complete your pet screening from your move-in checklist, if your property requires it.
• You can now save up to five payment methods for faster, easier checkouts.
• We've made it easier to access the Homebody app directly from ResidentPortal at participating properties.
• General bug fixes and improvements
• Fixes for known issues.
• Expanded accepted payment methods, including a wider range of Diner's Club, JCB, and CUP cards.
• General stability improvements for a smoother app experience.
• Upgraded Plaid to the latest version.
• Backend updates for a better user experience.
• Fixes for known issues
• Tailored Property Ads: Properties can now share personalized promotions and property-specific offers directly in the app.
• Updated Lease Terminology: Updated language support for properties with unique contract verbiage.
• Bug Fixes: General improvements to enhance app stability and performance.
• UK: Cross-border card payments now available at certain properties.
• Canada: Residents in Canada can now set default payment methods, which will be preselected in the one time payment workflow.
• Minor bug fixes to improve app stability
• Updated terms and conditions
• Updated policy documentation
• Fixes for known issues
• UI Design Enhancements
• Enhanced push notification support
• Fixes for known issues
• UI Design Enhancements
• Enhanced push notification support
• AI Translations for Maintenance Notes
• Improved Push Notifications
• Fixes for known issues
• Various UI enhancements
• Muti-day Amenity Reservations.
• UI Design Enhancements.
• Security Improvements.
• Fixes for known issues.
• Muti-day Amenity Reservations.
• UI Design Enhancements.
• Security Improvements.
• Fixes for known issues.
• Fixes for known issues.
• Various UI enhancements.
• New Insurance module.
• Added support for adding/updating a custom policy.
• Users may now enroll in a ResidentInsure™policy where available.
• Various UI enhancements.
• Fixes for known issues.
